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   Salix Homes transforming Central Salford's neighbourhoods with new partnership
Salix Homes has mounted a major transformation programme designed to radically improve the services it provides to customers while delivering much needed efficiencies at a time of economic downturn and unprecedented demand.
In an innovative five year performance partnership, Salford City Council and Salix Homes have joined up with Northgate Public Services to deliver its key priorities, with the implementation of the Keystone Asset Management system and Northgate Integrated Housing solution, as part of Salix Homes' wider ICT strategy. The partnership will focus on community regeneration and targeted neighbourhood strategies; transforming the ALMOs services through the adoption of best practice; and enhanced collaboration with local agencies. The partnership will deliver substantial improvement through measures including: -- providing personalised and localised services for customers through improved community related information so that they are provided with the right information and appropriate services at the right time; -- a major overhaul in managing assets and repairs; -- raising employee morale by introducing new ways of flexible working and enhancing their skills and capabilities; -- introducing extended self service for customers who want it and home based consultancy for vulnerable customers and others who need it. Rob Wakefield, Director of Finance and ICT said: "Salix Homes is determined to provide a fresh approach to the management of homes - one that is all about results. Our vision is to make the neighbourhoods in which we work the neighbourhoods of choice. Our task is to provide housing, regeneration and a broader range of value for money services that are built around our customers' needs. Our performance partnership with Northgate is focused entirely on excellence and making a wider contribution to improving neighbourhoods." Joe Bradley, Managing Director of Citizen Services, Northgate Public Services added: "We are delighted to be working with Salix Homes. It is an organisation which is committed to change that advances the well being of some of the most vulnerable within its communities. We fully support its ambition to provide quality homes and services that make Salford's neighbourhoods popular places to live and work. Now more than ever, social housing providers must invest to improve. They can play a vital role in building better neighbourhoods through delivering a wider range of enhanced services which place the citizen at their heart." Due to problems with spam only SalfordOnline members can now leave comments. Becoming a member of SalfordOnline only takes a minute, just hit the red Join Us button at the top right hand side of the page to create your Personal account. Got a news story? Need help with publicity for an event in Salford? Send it to newsdesk@salfordonline.com or call the SalfordOnline newsdesk on 0161 789 5377. |
